I would like to issue a complaint on, the service attendant/owner, of Peoples Transport, 503 A Meighan Blvd, Gadsden, AL 35901. On 3/3/11, I purchased my ticket “online” for Twenty-two Dollars ($22.00). Gadsden, AL to Birmingham, AL.
When I... arrived at the station to get my ticket, the person I believe to be the owner got belligerent with me because I did not purchase my ticket directly from him at his terminal. He relayed to me that because of passengers like me that used Greyhounds on line services, I was putting terminals like his out of business. That Greyhound charges him to print my ticket and he was not happy with the cost. In short, due to the fact that I did not according to him, properly buy a ticket through him; I was in some sort of violation of his world. Therefore as punishment, I was banned from the interior of the terminal. I was to wait outside in the weather. Now as a diabetic on medication that is marked stay out of direct sunlight, I found this to be just a bit objectionable.
In fact, this person pushed me so far that I finally explained to him that he was losing business because of the way he treated his customers. To this he claimed I was not his customer but Greyhounds customer. I also pointed out that I would be happy to wait outside the two hours for the bus, and that he could have a F…ed up day. Turned and left the building. Your agent followed me outside demanding my ticket back. I would not give it to him. So then he informed me that if I said one more word, he would have me escorted off his property and banned from any Greyhound bus. He claimed he had the phone numbers to the drivers themselves and I would never make it to Birmingham if he had anything to do with it.
Now, I as a non Greyhound employee/person, having no clue as to the proper way to purchase a ticket to ride on your buses. I do believe that I did use a proper avenue in doing so. Furthermore, any disputes between Greyhound and their associates should not have anything to do with me. My part is to buy the ticket, ride the bus, the end. Anything else is to you and yours.
But that is not what happened here. I was verbally attacked, physically threatened with police, lost the price of the fare 22.00 twenty-two dollars ticket due to the fact that I could not count on being able to board the bus, and had to pay a taxi $90.00 ninety dollars to ensure I made my business appointment in Birmingham.
So I respectfully ask for a refund of not only my ticket price, but the fair for the taxi to replace the service that Greyhound should have provided to me without finding myself in the middle of what I believe to be a major dispute between Greyhound and their associates. 112.00 One Hundred twelve dollars.
Confirmation number for the unused ticket still in my possession is 7######.
Respectfully yours,
Jeff Head
When I... arrived at the station to get my ticket, the person I believe to be the owner got belligerent with me because I did not purchase my ticket directly from him at his terminal. He relayed to me that because of passengers like me that used Greyhounds on line services, I was putting terminals like his out of business. That Greyhound charges him to print my ticket and he was not happy with the cost. In short, due to the fact that I did not according to him, properly buy a ticket through him; I was in some sort of violation of his world. Therefore as punishment, I was banned from the interior of the terminal. I was to wait outside in the weather. Now as a diabetic on medication that is marked stay out of direct sunlight, I found this to be just a bit objectionable.
In fact, this person pushed me so far that I finally explained to him that he was losing business because of the way he treated his customers. To this he claimed I was not his customer but Greyhounds customer. I also pointed out that I would be happy to wait outside the two hours for the bus, and that he could have a F…ed up day. Turned and left the building. Your agent followed me outside demanding my ticket back. I would not give it to him. So then he informed me that if I said one more word, he would have me escorted off his property and banned from any Greyhound bus. He claimed he had the phone numbers to the drivers themselves and I would never make it to Birmingham if he had anything to do with it.
Now, I as a non Greyhound employee/person, having no clue as to the proper way to purchase a ticket to ride on your buses. I do believe that I did use a proper avenue in doing so. Furthermore, any disputes between Greyhound and their associates should not have anything to do with me. My part is to buy the ticket, ride the bus, the end. Anything else is to you and yours.
But that is not what happened here. I was verbally attacked, physically threatened with police, lost the price of the fare 22.00 twenty-two dollars ticket due to the fact that I could not count on being able to board the bus, and had to pay a taxi $90.00 ninety dollars to ensure I made my business appointment in Birmingham.
So I respectfully ask for a refund of not only my ticket price, but the fair for the taxi to replace the service that Greyhound should have provided to me without finding myself in the middle of what I believe to be a major dispute between Greyhound and their associates. 112.00 One Hundred twelve dollars.
Confirmation number for the unused ticket still in my possession is 7######.
Respectfully yours,
Jeff Head
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