A Big Round of Applause for Big T's Freightliner

10/03/2011

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A tanker full of Roses to Big T's Freightliner in Oxnard, California. Last week, I was en-route to San Luis Obispo, Ca. from Wilmington, Ca. with a time sensitive load of Gasoline when I began experiencing a massive air leak every time I applied the brakes. Fortunately, I was only a couple of miles from Big T's Freightliner in Oxnard, Ca. I arrived there a little after 10am and checked in with the Service Advisor Debbie. I informed her of my situation and that I would be unable to drop the trailer because it was a loaded tanker and the landing legs would not support it. She made a space for me to pull in next to the shop and informed me that they would probably not be able to get to me until after lunch. She offered me a free soda or water while I waited and use of their lounge. When I informed her that I would need to stay with the truck because it was loaded and could not be left unattended, she was able to free up a technician before lunch to come get started on diagnosing the problem. After much troubleshooting, the source of the air leak was located- a small six dollar and some odd cents part behind the dash, which fortunately they had in stock. They had me on the road in a little over four hours (after coming in off the street with no appointment, not being associated with a large fleet and them not knowing me from Adam). Now here's where I feel this Service Advisor went above and beyond what you normally see nowadays- a short while after I left the shop, I began having an intermittent problem with the Smart Shift transmission giving me an audible alarm (but no visual warnings). It would stop when I pulled over but then resume again a short time after continuing on. I called the shop and explained my situation to Debbie who put me on hold briefly as she spoke with the technician. After some deliberation, it was determined that as long as there was no visual warnings or power loss it would be safe to continue operating the vehicle. A short time later, the audible alarm stopped. (I suspect that it may have been caused by some of the soapy water the technician was using to find the air leak behind the dash getting into a connector and causing the alarm. Once the connector dried out, the alarm went away). The following afternoon, I received a phone call from Debbie to check on me and make sure that everything was okay. It's been a long time since I have received that type of service from any shop, and will definitely be back there again. So if you're traveling through the Oxnard, California area and need service, please stop in and give these guys the business they deserve. Big T's Freightliner of Ventura 2501 Camino del Sol Street, Oxnard Ca. (805) 983-2408
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